Refund and Returns Policy

General Refund Guidelines

1. Refund Eligibility: Customers may request a refund within 30 days of receiving their order. Products must be returned in their original condition, unworn/unused, and with all original packaging and tags attached.
2. Free Returns: We offer free returns on certain applicable products. This will be clearly marked on the product listing. For items that do not qualify for free returns, the customer will be responsible for return shipping costs.
3. Processing Time: Refunds are typically processed within 5-7 business days after the returned product has been received and inspected by our team.
4. Affiliate Products: For products affiliated with Amazon, FedEx, UPS, and other partners, returns and refunds will be processed in alignment with their respective policies. We recommend checking their individual policy pages for detailed information.

Return Procedure

1. Initiating a Return: To start the return process, please contact our customer service team with your order number and reason for return.
2. Shipping Instructions: After validating your return request, we will provide you with detailed shipping instructions. Ensure the product is securely packaged to avoid damage during transit.
3. Inspection: Upon receiving the return, our team will inspect the product to verify its condition.
4. Refund Issuance: Once approved, your refund will be processed, and a credit will be applied to your original payment method.

Exceptions

1. Non-Returnable Items: Certain items such as perishable goods, custom products, digital downloads, and personal care items cannot be returned.
2. Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately. We will prioritize resolving the issue, which may include a full refund, replacement, or repair.
3. Partial Refunds: In certain situations, only partial refunds may be granted, e.g., products returned beyond the 30-day window, products showing signs of use, or missing parts for reasons not due to our error.

Questions

For any queries regarding our Refunds & Returns Policy or to seek further clarification, please contact customer support.